General Business Terms and Conditions of OP Health Care s.r.o.

1. Orders

All orders are subject to availability and confirmation. Once you place an order, you will receive an email confirming that we have received it.

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, payment failure, stock unavailability, or pricing errors. In such cases, you will be notified promptly and any charge will be fully refunded.

2. Prices and Payment

All prices are displayed in US Dollars (USD, $) and include applicable sales tax where required by law.

There are no additional customs duties, import taxes, or hidden fees for US customers. The price shown at checkout is the final price you pay.

We accept secure payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Orders are processed only after successful payment authorization.

We reserve the right to update prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

3. Delivery

We aim to dispatch all orders within 1–2 business days. Estimated delivery times within the United States are typically 3–7 business days, depending on your location.

Delivery times are estimates and may be affected by carrier delays, weather, or other circumstances beyond our control. We are not liable for delays caused by third-party carriers.

A tracking number will be provided by email once your order has shipped.

4. Returns and Refunds

You may return your order within 30 days of the delivery date, no questions asked.

To be eligible for a return, items must be unused, unopened, and in their original packaging. Items that have been opened or used cannot be returned for hygiene reasons, unless they are defective.

To initiate a return, please contact us at info@vitiligoshop.us with your order number. We will provide instructions and a return label where applicable.

Refunds are issued to the original payment method within 5–10 business days of receiving the returned item and confirming its condition.

If you received a defective or incorrect item, we will cover return shipping and offer a full refund or replacement at no additional cost.

5. Product Information

We strive to ensure all product descriptions, images, and ingredient lists are accurate and up to date. However, minor variations in appearance may occur.

Our products are intended for cosmetic and personal care use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare provider before starting any new skin treatment, especially if you have a medical condition or are taking medication.

6. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is the property of VitiligoShop or its content providers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, VitiligoShop is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the relevant order.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of the State of Delaware.

9. Changes to These Terms

We reserve the right to update these Terms at any time. The most current version will always be available on this page. Continued use of our website after any changes constitutes your acceptance of the revised Terms.

10. About Us

VitiligoShop US is operated by OP Health Care s.r.o., a company specializing in dermatology-focused skincare products for people living with vitiligo. We serve customers across the United States and internationally.

For questions or concerns, please contact us at info@vitiligoshop.us.

1. Who We Are

VitiligoShop US is operated by OP Health Care s.r.o., a company based in Slovakia (EU) selling dermatology-focused skincare products to customers in the United States. Our US contact email is info@vitiligoshop.us.

2. Information We Collect

When you place an order or contact us, we may collect the following personal information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers — we do not store card details)
• IP address and browser data (collected automatically for security and analytics)

3. How We Use Your Information

We use your personal information only for the following purposes:

• Processing and fulfilling your order
• Sending order confirmations and shipping updates
• Handling customer support and returns
• Sending marketing emails or promotions — only if you have opted in
• Improving our website and services
• Complying with legal obligations

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information with trusted service providers who assist us in operating our business — such as payment processors, shipping carriers, and email platforms — strictly for the purpose of fulfilling your order. These providers are contractually required to protect your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill your order, resolve disputes, and comply with legal obligations. Order records are typically retained for up to 7 years for accounting and tax purposes.

6. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to correct inaccurate information
• The right to opt out of marketing communications at any time
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@vitiligoshop.us. We will respond within 45 days as required by applicable law.

7. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. We do not sell personal information. To submit a request, email us at info@vitiligoshop.us with the subject line "CCPA Request".

8. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

9. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@vitiligoshop.us.